Designing for Use: Customer Lookup

I’m working on a Point-of-Sale like project for a retailer that needed a simple form to qualify a customer at the beginning of an order. It is often helpful for the service associate to review a customer’s past order history and allows them to skip the step of capturing contact info all over again.

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Watch your language

Last night I ordered some family Christmas cards from an unnamed photography products company that starts with a K. At the end of the process you specify how many cards you want to order. Without thinking, I entered 60 because we wanted 60 cards. Prepare for sticker shock - $419.40.

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Information Design & Tattoos

I know what your thinking, what the frack does Information Design have to do with getting a tattoo?

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Job chooser made complex (the details)

UPDATED November 17, 2007: This is a modified and reposted version of an entry made back in September. I removed where I found this at the owner’s request.
To the untrained eye this set of select boxes may look harmless, but a careful examination of the details reveals a potential roadblock to finding what you are looking […]

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